25th April 2019 - The St. Regis Hotel, KL
Future Finance Kuala Lumpur 2019
Future Finance KL 2019, our 7th edition of the event, took place on the 25th April 2019, where we gathered over 150 of Malaysia's Banking and Insurance leaders.
With such topics as Dissecting the foundations of transformation: Adopting the mindset, Embracing digital transformation to rewire insurance for the future and Drawing the power of Fintech ecosystems to create value in the digital era.
Below you can see a snapshot of the event, the attendee breakdowns, our panel of great speakers and the companies who attended the event.
Breakdown of attendees
Registration + Morning Networking
Chairperson Opening Remarks
ALL STAR PANEL – Embracing the New DIgital Norm in a Transforming Financial Services Industry
Turning disruptions into opportunities: Identifying the key technological trends of 2019
Analysing the current governance frameworks around ICOs and crypto currencies.
Evaluating the impact of fintech and digital banking to reshape your business model.
Moderator / Vincent Fong - Chief Editor - Fintech News
Suthesh Nathan - Chief Information Officer, International & Group Tech Strategy - Maybank Group
William Streitberg - Chief Information & Technology Officer - Hong Leong Bank Berhad
GG Kam - Chief Customer Experience Officer - AXA Affin Life Insurance
Sathiamurthi Ramanaidu - Chief Executive Officer - GoInsurans
Rangam Bir - President & Chief Executive Officer - Gibraltar BSN Life
Peer-to-Peer Discussion Round 1
TRANSFORMING CUSTOMER EXPERIENCES IN DIGITAL BANKING
How to remove frictions from the customer journey?
Striking the balance between a personal service and technologically optimised banking.
Mitigating digital risks to create a more secure environment for customers.
Identifying the best practices to enhance customer experience and strengthen customer loyalty in a digital disruptive environment.
Loo Eng Hock, Group Head of Transaction Banking, Hong Leong Bank Berhad
DRAWING THE POWER OF FINTECH ECOSYSTEMS TO CREATE VALUE IN THE DIGITAL ERA
Gaining the right balance when upgrading the legacy system with innovative solutions.
Accomplishing engagement banking on new relationships with connected customer.
Reinventing the concept of digital banking to serve emerging customers.
Realising the benefits of AI on personalisation, servicing and performance.
GG Kam, Chief Customer Experience Officer, AXA Affin Life Insurance
BUILDING TRUST IN YOUR DATA COMPLIANCE AND GOVERNANCE FRAMEWORK TODAY
Taking speedy action and delivering business outcomes based on real-time insights.
Trusting your data via the ability to audit the results of any data analysis process is key.
Deploying a modern data management strategy that includes aspect such as data architecture, metadata management and self-service access to data.
Nadjme Yusuf, Senior Vice President, Project Risk Management, Bank Pembangunan Malaysia Berhad
ENVISIONING THE FUTURE OF DATA MANAGEMENT FOR FINANCIAL INSTITUTIONS
Enforcing a unified and synergistic approach to data management for effective regulatory compliance and successful business growth.
Cohesive implementation of policy across data privacy, data retention, information and cybersecurity, and data quality requirements.
Understanding and classifying data in the organisation to enable fit-for-purpose controls and capability development.
Philip Tan, Head of Technology Data Governance, CDO Office, Executive Director, Standard Chartered Bank
SPEEDING UP ON DIGITAL TRANSFORMATION TO STRENGTHEN YOUR STRATEGIC ROADMAP
Designing a framework to enable business-wide digital transformation.
To reinvent the wheel or not – learnings from successful financial organisations.
Shaping the future of smart banking through disruptions.
Jambugesvarar Marimuthu, Head of Digital Strategy & Innovation, Digital Transformation Office, RHB Bank
EMBRACING DIGITAL TRANSFORMATION TO REWIRE INSURANCE FOR THE FUTURE
Utilising machine learning algorithms to segment customers, reduce fraud and improve risk management.
Modernising core legacy systems and migrating content to the cloud to enhance protection of data.
Implementing advance analytics to increase customer satisfaction and accuracy of data acquired.
Creating a culture that fosters digital transformation.
Rangam Bir, President & Chief Executive Officer, Gibraltar BSN Life
THE DIGITAL WORKFORCE AND THE FUTURE OF WORK
Taking RPA to the next level with Cognitive Automation.
What is Digital Worker? Taking the bot out of the human work.
Looking at automation through the lens of the customers.
SK Lau, Senior Director, Sales Engineering, Asia Pacific, Automation Anywhere
ADOPTING A TACTICAL APPROACH TO MANAGE INCREASING DIGITAL CHANNELS AND NEW TOUCH POINTS
Creating scalable omni-channel digital banking and financial services platform.
Exploring how machine learning brings automation for multi-channel unstructured inbound mail with real-time integration to legacy core system.
Transforming branch operations: Managing creation of one billion contracts online and at the branches using cloud or on-premise data.
Manisha Keyal, Head of Global Transformation Office, South East Asia, AIG
Morning Tea & Networking Break
CYBER RESILLIENCE IN THE FINANCIAL SERVICES WORLD
Identifying the challenges of cyber resilience.
Defining the principles of cyber resilience.
Combining the lessons learned from breaches and industry best practices to develop strategic solutions.
Amrith Krishnan, Vice President, Information & Cyber Security – Group Operational Risk, International Overseas Bank
Peer-to-Peer Discussion Round 2 (See Round 1 for details)
Peer-to-Peer Discussion Round 3 (See Round 1 for details)
The Digital Workforce and the Future of Work
The Future of Work & The Digital Workforce – Taking RPA to the next level with Cognitive Automation
What is The Digital Worker? Taking the bot out of the human work
Looking at Automation through the lens of the customers
Lau Seng Kiam (SK), Senior Director, Sales Engineering - Asia Pacific, Automation Anywhere
Afternoon Tea & Networking Break
Peer-to-Peer Discussion Round 4 (See Round 1 for details)
DISSECTING THE FOUNDATIONS OF TRANSFORMATION: ADOPTING THE MINDSET
How does the mindset work? How has learning evolved?
What is the psychology of motivating your people?
Implementing practical approaches within the workplace to kickstart.
Mansoor Ahmed, Head of Infrastructure Services - Functions, Standard Chartered Bank
Chairperson Closing Remarks
Which companies were represented at the event