Event Agenda

Registration + Morning Networking

Chairperson Opening Remarks

ALL STAR PANEL – Embracing the New DIgital Norm in a Transforming Financial Services Industry

• Turning disruptions into opportunities: Identifying the key technological trends of 2019

• Analysing the current governance frameworks around ICOs and crypto currencies.

• Evaluating the impact of fintech and digital banking to reshape your business model.

Moderator / Vincent Fong - Chief Editor - Fintech News

Suthesh Nathan - Chief Information Officer, International & Group Tech Strategy - Maybank Group

William Streitberg - Chief Information & Technology Officer - Hong Leong Bank Berhad

GG Kam - Chief Customer Experience Officer - AXA Affin Life Insurance

Sathiamurthi Ramanaidu - Chief Executive Officer - GoInsurans

Rangam Bir - President & Chief Executive Officer - Gibraltar BSN Life

Peer-to-Peer Discussion Round 1

TRANSFORMING CUSTOMER EXPERIENCES IN DIGITAL BANKING

• How to remove frictions from the customer journey?

• Striking the balance between a personal service and technologically optimised banking.

• Mitigating digital risks to create a more secure environment for customers.

• Identifying the best practices to enhance customer experience and strengthen customer loyalty in a digital disruptive environment.

Loo Eng Hock, Group Head of Transaction Banking, Hong Leong Bank Berhad

DRAWING THE POWER OF FINTECH ECOSYSTEMS TO CREATE VALUE IN THE DIGITAL ERA

• Gaining the right balance when upgrading the legacy system with innovative solutions.

• Accomplishing engagement banking on new relationships with connected customer.

• Reinventing the concept of digital banking to serve emerging customers.

• Realising the benefits of AI on personalisation, servicing and performance.

GG Kam, Chief Customer Experience Officer, AXA Affin Life Insurance

BUILDING TRUST IN YOUR DATA COMPLIANCE AND GOVERNANCE FRAMEWORK TODAY

• Taking speedy action and delivering business outcomes based on real-time insights.

• Trusting your data via the ability to audit the results of any data analysis process is key.

• Deploying a modern data management strategy that includes aspect such as data architecture, metadata management and self-service access to data.

Nadjme Yusuf, Senior Vice President, Project Risk Management, Bank Pembangunan Malaysia Berhad

ENVISIONING THE FUTURE OF DATA MANAGEMENT FOR FINANCIAL INSTITUTIONS

• Enforcing a unified and synergistic approach to data management for effective regulatory compliance and successful business growth.

• Cohesive implementation of policy across data privacy, data retention, information and cybersecurity, and data quality requirements.

• Understanding and classifying data in the organisation to enable fit-for-purpose controls and capability development.

Philip Tan, Head of Technology Data Governance, CDO Office, Executive Director, Standard Chartered Bank

SPEEDING UP ON DIGITAL TRANSFORMATION TO STRENGTHEN YOUR STRATEGIC ROADMAP

• Designing a framework to enable business-wide digital transformation.

• To reinvent the wheel or not – learnings from successful financial organisations.

• Shaping the future of smart banking through disruptions.

Jambugesvarar Marimuthu, Head of Digital Strategy & Innovation, Digital Transformation Office, RHB Bank

EMBRACING DIGITAL TRANSFORMATION TO REWIRE INSURANCE FOR THE FUTURE

• Utilising machine learning algorithms to segment customers, reduce fraud and improve risk management.

• Modernising core legacy systems and migrating content to the cloud to enhance protection of data.

• Implementing advance analytics to increase customer satisfaction and accuracy of data acquired.

• Creating a culture that fosters digital transformation.

Rangam Bir, President & Chief Executive Officer, Gibraltar BSN Life

THE DIGITAL WORKFORCE AND THE FUTURE OF WORK

• Taking RPA to the next level with Cognitive Automation.

• What is Digital Worker? Taking the bot out of the human work.

• Looking at automation through the lens of the customers.

SK Lau, Senior Director, Sales Engineering, Asia Pacific, Automation Anywhere

ADOPTING A TACTICAL APPROACH TO MANAGE INCREASING DIGITAL CHANNELS AND NEW TOUCH POINTS

• Creating scalable omni-channel digital banking and financial services platform.

• Exploring how machine learning brings automation for multi-channel unstructured inbound mail with real-time integration to legacy core system.

• Transforming branch operations: Managing creation of one billion contracts online and at the branches using cloud or on-premise data.

Manisha Keyal, Head of Global Transformation Office, South East Asia, AIG

Morning Tea & Networking Break

CYBER RESILLIENCE IN THE FINANCIAL SERVICES WORLD

• Identifying the challenges of cyber resilience.

• Defining the principles of cyber resilience.

• Combining the lessons learned from breaches and industry best practices to develop strategic solutions.

Amrith Krishnan, Vice President, Information & Cyber Security – Group Operational Risk, International Overseas Bank

Peer-to-Peer Discussion Round 2 (See Round 1 for details)

Networking Lunch

Peer-to-Peer Discussion Round 3 (See Round 1 for details)

The Digital Workforce and the Future of Work

• The Future of Work & The Digital Workforce – Taking RPA to the next level with Cognitive Automation

• What is The Digital Worker? Taking the bot out of the human work

• Looking at Automation through the lens of the customers

Lau Seng Kiam (SK), Senior Director, Sales Engineering - Asia Pacific, Automation Anywhere

Afternoon Tea & Networking Break

Peer-to-Peer Discussion Round 4 (See Round 1 for details)

DISSECTING THE FOUNDATIONS OF TRANSFORMATION: ADOPTING THE MINDSET

• How does the mindset work? How has learning evolved?

• What is the psychology of motivating your people?

• Implementing practical approaches within the workplace to kickstart.

Mansoor Ahmed, Head of Infrastructure Services - Functions, Standard Chartered Bank

Chairperson Closing Remarks

Conference End