25th April 2019 - The St. Regis Hotel, KL

Future Finance Kuala Lumpur 2019

Future Finance KL 2019, our 7th edition of the event, took place on the 25th April 2019, where we gathered over 150 of Malaysia's Banking and Insurance leaders.

With such topics as Dissecting the foundations of transformation: Adopting the mindset, Embracing digital transformation to rewire insurance for the future and Drawing the power of Fintech ecosystems to create value in the digital era.

Below you can see a snapshot of the event, the attendee breakdowns, our panel of great speakers and the companies who attended the event.

Breakdown of attendees

Event Agenda

Registration + Morning Networking


Chairperson Opening Remarks


ALL STAR PANELEmbracing the New DIgital Norm in a Transforming Financial Services Industry

  • Turning disruptions into opportunities: Identifying the key technological trends of 2019

  • Analysing the current governance frameworks around ICOs and crypto currencies.

  • Evaluating the impact of fintech and digital banking to reshape your business model.

Moderator / Vincent Fong - Chief Editor - Fintech News

Suthesh Nathan - Chief Information Officer, International & Group Tech Strategy - Maybank Group

William Streitberg - Chief Information & Technology Officer - Hong Leong Bank Berhad

GG Kam - Chief Customer Experience Officer - AXA Affin Life Insurance

Sathiamurthi Ramanaidu - Chief Executive Officer - GoInsurans

Rangam Bir - President & Chief Executive Officer - Gibraltar BSN Life


Peer-to-Peer Discussion Round 1

TRANSFORMING CUSTOMER EXPERIENCES IN DIGITAL BANKING

  • How to remove frictions from the customer journey?

  • Striking the balance between a personal service and technologically optimised banking.

  • Mitigating digital risks to create a more secure environment for customers.

  • Identifying the best practices to enhance customer experience and strengthen customer loyalty in a digital disruptive environment.

Loo Eng Hock, Group Head of Transaction Banking, Hong Leong Bank Berhad


DRAWING THE POWER OF FINTECH ECOSYSTEMS TO CREATE VALUE IN THE DIGITAL ERA

  • Gaining the right balance when upgrading the legacy system with innovative solutions.

  • Accomplishing engagement banking on new relationships with connected customer.

  • Reinventing the concept of digital banking to serve emerging customers.

  • Realising the benefits of AI on personalisation, servicing and performance.

GG Kam, Chief Customer Experience Officer, AXA Affin Life Insurance


BUILDING TRUST IN YOUR DATA COMPLIANCE AND GOVERNANCE FRAMEWORK TODAY

  • Taking speedy action and delivering business outcomes based on real-time insights.

  • Trusting your data via the ability to audit the results of any data analysis process is key.

  • Deploying a modern data management strategy that includes aspect such as data architecture, metadata management and self-service access to data.

Nadjme Yusuf, Senior Vice President, Project Risk Management, Bank Pembangunan Malaysia Berhad


ENVISIONING THE FUTURE OF DATA MANAGEMENT FOR FINANCIAL INSTITUTIONS

  • Enforcing a unified and synergistic approach to data management for effective regulatory compliance and successful business growth.

  • Cohesive implementation of policy across data privacy, data retention, information and cybersecurity, and data quality requirements.

  • Understanding and classifying data in the organisation to enable fit-for-purpose controls and capability development.

Philip Tan, Head of Technology Data Governance, CDO Office, Executive Director, Standard Chartered Bank


SPEEDING UP ON DIGITAL TRANSFORMATION TO STRENGTHEN YOUR STRATEGIC ROADMAP

  • Designing a framework to enable business-wide digital transformation.

  • To reinvent the wheel or not – learnings from successful financial organisations.

  • Shaping the future of smart banking through disruptions.

Jambugesvarar Marimuthu, Head of Digital Strategy & Innovation, Digital Transformation Office, RHB Bank


EMBRACING DIGITAL TRANSFORMATION TO REWIRE INSURANCE FOR THE FUTURE

  • Utilising machine learning algorithms to segment customers, reduce fraud and improve risk management.

  • Modernising core legacy systems and migrating content to the cloud to enhance protection of data.

  • Implementing advance analytics to increase customer satisfaction and accuracy of data acquired.

  • Creating a culture that fosters digital transformation.

Rangam Bir, President & Chief Executive Officer, Gibraltar BSN Life


THE DIGITAL WORKFORCE AND THE FUTURE OF WORK

  • Taking RPA to the next level with Cognitive Automation.

  • What is Digital Worker? Taking the bot out of the human work.

  • Looking at automation through the lens of the customers.

SK Lau, Senior Director, Sales Engineering, Asia Pacific, Automation Anywhere


ADOPTING A TACTICAL APPROACH TO MANAGE INCREASING DIGITAL CHANNELS AND NEW TOUCH POINTS

  • Creating scalable omni-channel digital banking and financial services platform.

  • Exploring how machine learning brings automation for multi-channel unstructured inbound mail with real-time integration to legacy core system.

  • Transforming branch operations: Managing creation of one billion contracts online and at the branches using cloud or on-premise data.

Manisha Keyal, Head of Global Transformation Office, South East Asia, AIG


Morning Tea & Networking Break


CYBER RESILLIENCE IN THE FINANCIAL SERVICES WORLD

  • Identifying the challenges of cyber resilience.

  • Defining the principles of cyber resilience.

  • Combining the lessons learned from breaches and industry best practices to develop strategic solutions.

Amrith Krishnan, Vice President, Information & Cyber Security – Group Operational Risk, International Overseas Bank


Peer-to-Peer Discussion Round 2 (See Round 1 for details)


Networking Lunch


Peer-to-Peer Discussion Round 3 (See Round 1 for details)


The Digital Workforce and the Future of Work

  • The Future of Work & The Digital Workforce – Taking RPA to the next level with Cognitive Automation

  • What is The Digital Worker? Taking the bot out of the human work

  • Looking at Automation through the lens of the customers

Lau Seng Kiam (SK), Senior Director, Sales Engineering - Asia Pacific, Automation Anywhere


Afternoon Tea & Networking Break


Peer-to-Peer Discussion Round 4 (See Round 1 for details)


DISSECTING THE FOUNDATIONS OF TRANSFORMATION: ADOPTING THE MINDSET

  • How does the mindset work? How has learning evolved?

  • What is the psychology of motivating your people?

  • Implementing practical approaches within the workplace to kickstart.

Mansoor Ahmed, Head of Infrastructure Services - Functions, Standard Chartered Bank


Chairperson Closing Remarks


Conference End


Which companies were represented at the event