31st October 2019 - Hilton DoubleTree, Jakarta
Future Finance Jakarta 2019
Future Finance Jakarta 2019, our 7th edition of the event, took place on the 31st October 2019, where we gathered over 120 of Indonesia's Banking and Insurance leaders.
With such topics as Moving beyond technical restraints to position the bank as part of the customers lifestyle, Unlocking Indonesia's digital potential - An Insurance perspective, How does employee centricity at all levels translate to more effective customer engagement? and The rising demand for digital talent as Indonesia prepares for the 4th Industrial Revolution, we had the privilege of sparking great conversations between some of the leading minds in Indonesia's financial services.
Below you can see a snapshot of the event, the attendee breakdowns, our panel of great speakers and the companies who attended the event.
2019 Speaker Lineup
Arief R. Prasetyo
Yendra Tirta Perdana
Adrian Putra Taslim
Registration + Morning Networking
Chairperson Opening Remarks
The DX Journey so far. Enjoying early success from a clearly conceived transformation strategy.
Identifying customers “intent” and translating it to personalized services
Delivering innovation and relevant products at a rate expected by innovative brands outside of FSI
Moving beyond technical restraints to position the bank as part of the customers lifestyle.
Indra Utoyo - Managing Director of IT & Operations - Bank Rakyat Indonesia
Microsoft Keynote Presentation
The Evolving Virtual Bank Experience : Have you Protected the Trust?
Basudev Banerjee - APAC Enterprise Director, FSI - Microsoft
Peer to Peer Roundtable Discussion - Round 1 (Topics Below)
The growing value of Data for the future of Financial Institutions
A unified approach to data management for effective regulatory compliance and successful business growth
Understanding and classifying data in the organisation to enable fit-for-purpose controls and capability development
How data is playing a more and more vital role in delivering personalised product
Yendra Tirta Perdana - Head of Data & Analytics, CDO - AXA
The most powerful indicator of revenue growth and profitability will be "Customer Intelligence"
Will the processes of customer service incorporate robotic customer assistants or chatbot technology by 2020?
How financial services comply with customer experience
Centralizing data is crucial to customer experience and customer effort reduction
Adi Subagiono - Head of Customer Lifecycle Management - Bank Permata
Digital Transformation from within. Culture Transformation is the Competitive Edge
Staying ahead of the digital curve with strategic investments in people, process and technology
Thinking like a fintech to compete with the digital disruptors
Designing a framework to enable business-wide digital transformation
Agus Supriyanto - Head of Information Technology Infrastructure & Operation - Bank BTPN
Using digital strategy to reshape, optimize and expand business models and organizational improvements
What role does technology play in the delivery of tailored and personalized services and products?
What is next for the AI ecosystem in Indonesia in 2020?
Is it a strategy or technology that will protect us from digital disruption?
Adrian Putra Taslim - Tribe Lead of Digital Agency Platform - Prudential Life Assurance
Compliance and Risk Management in the Digital Banking era
Build client trust by offering transparent risk assessments and recommendations to improve creditworthiness
Leverage AI to explore alternate indicators of creditworthiness
reducing total cost and FI’s to reach a broader range of potential consumers
Basudev Banerjee - APAC Enterprise Director, FSI - Microsoft
Next Generation Customer Experience on Digital Channels
Synchronizing CX across multiple channels—online, mobile and physical branches
Creating services that cater to customer expectation for personalization, security and convenience
Building two-way conversation channels for customer trust
Manoj Purohit - Senior Director, Dynamics - Microsoft
Digital Transformation – Sustainable DX Initiatives: Now and the Future
With the explosive growth of Indonesia’s digitally active consumers, what are current DX strategies to ensure customer centricity
How robust and agile are FSI Organizations in transforming operations to readily respond to digital disruptions and keep ahead of business trends
Speeding through digital troughs – invest in developing next-generation mobile and multi-experiences
Marcelony Kumalasari - Country Manager, Indonesia - OutSystems
Peer to Peer Roundtable Discussion - Round 2 (Topics Under Round 1)
Morning Tea & Networking
Unlocking Indonesia's Digital Potential - An Insurance Perspective
Can the traditional financial products and distribution channels withstand Indonesia’s modern disruptive age?
The power of strategic fintech partnerships in grasping Indonesia’s natural growth opportunities
Samdarshi Sumit - President Director, CEO - PFI Mega Life
Peer to Peer Roundtable Discussion - Round 3 (Topics Under Round 1)
Customer Journey Mapping. Keeping the Customer at the Core of Strategy and Innovation
The growing role technology is playing in the personalization of services.
Balancing the allure of tech capabilities with the fundamentals of being a client centric Insurer.
How does employee centricity at all levels translate to more effective customer engagement?
Arief R Prasetyo - Head of Customer Satisfaction - Bukalapak
Peer to Peer Roundtable Discussion - Round 4 (Topics Under Round 1)
Afternoon Tea & Networking
Leveraging the world’s most valuable asset. Data continues to prove itself as the great enabler.
How to weave data analysis across all departments and disciplines?
Personalising the customer journey through a robust data analytics strategy
Building a useful analytics model with the collected data – What more can banks do?
Andreas Kurniawan - Chief of Analytics and Data Enterprise - Bank Danamon
The Rising Demand for Digital Talent as Indonesia Prepares for the 4th Industrial Revolution
Embracing creativity and innovation. How to both nurture and motivate employees.
Is the burgeoning start-up ecosystem a threat or a motivator for Indonesia’s FSI?
Turning challenge into opportunity, how to re-skill, stay innovative and prepare for disruption
Triyono Gani - Executive Director Digital Finance Innovation Group - OJK (Indonesia Financial Services Authority)
Chairperson Closing Remarks
Which companies were represented at the event