31st October 2019 - Hilton DoubleTree, Jakarta

Future Finance Jakarta 2019

Future Finance Jakarta 2019, our 7th edition of the event, took place on the 31st October 2019, where we gathered over 120 of Indonesia's Banking and Insurance leaders.

With such topics as Moving beyond technical restraints to position the bank as part of the customers lifestyle, Unlocking Indonesia's digital potential - An Insurance perspective, How does employee centricity at all levels translate to more effective customer engagement? and The rising demand for digital talent as Indonesia prepares for the 4th Industrial Revolution, we had the privilege of sparking great conversations between some of the leading minds in Indonesia's financial services.

Below you can see a snapshot of the event, the attendee breakdowns, our panel of great speakers and the companies who attended the event.

Audience Breakdown

2019 Speaker Lineup

Indra Utoyo

Managing Director IT & Operations

Bank Rakyat Indonesia

Basudev Banerjee

APAC Enterprise Director - FSI

Microsoft

Samdarshi Sumit

President Director - CEO

PFI Mega Life

Arief R. Prasetyo

Head of Customer Satisfaction

Bukalapak

Andreas Kurniawan

Chief of Analytics and Data Enterprise

Bank Danamon

Triyano Gani

Executive Director - Digital Finance Innovation Group

OJK

Yendra Tirta Perdana

Head of Data Analytics - CDO

AXA

Adi Subagiono

Head of Customer Lifecycle Management

Bank Permata

Agus Supriyanto

Head of Information Technology Infrastructure & Operation

Bank BTPN

Adrian Putra Taslim

Tribe Lead of Digital Agency Platform

Prudential Life Assurance


Manoj Purohit

Senior Director, Dynamics

Microsoft

Marcelony Kumalasari

Country Manager, Indonesia

OutSystems

Event Agenda

Registration + Morning Networking


Chairperson Opening Remarks


The DX Journey so far. Enjoying early success from a clearly conceived transformation strategy.

  • Identifying customers “intent” and translating it to personalized services

  • Delivering innovation and relevant products at a rate expected by innovative brands outside of FSI

  • Moving beyond technical restraints to position the bank as part of the customers lifestyle.

Indra Utoyo - Managing Director of IT & Operations - Bank Rakyat Indonesia


Microsoft Keynote Presentation

  • The Evolving Virtual Bank Experience : Have you Protected the Trust?

Basudev Banerjee - APAC Enterprise Director, FSI - Microsoft


Peer to Peer Roundtable Discussion - Round 1 (Topics Below)

The growing value of Data for the future of Financial Institutions

  • A unified approach to data management for effective regulatory compliance and successful business growth

  • Understanding and classifying data in the organisation to enable fit-for-purpose controls and capability development

  • How data is playing a more and more vital role in delivering personalised product

Yendra Tirta Perdana - Head of Data & Analytics, CDO - AXA


The most powerful indicator of revenue growth and profitability will be "Customer Intelligence"

  • Will the processes of customer service incorporate robotic customer assistants or chatbot technology by 2020?

  • How financial services comply with customer experience

  • Centralizing data is crucial to customer experience and customer effort reduction

Adi Subagiono - Head of Customer Lifecycle Management - Bank Permata


Digital Transformation from within. Culture Transformation is the Competitive Edge

  • Staying ahead of the digital curve with strategic investments in people, process and technology

  • Thinking like a fintech to compete with the digital disruptors

  • Designing a framework to enable business-wide digital transformation

Agus Supriyanto - Head of Information Technology Infrastructure & Operation - Bank BTPN


Using digital strategy to reshape, optimize and expand business models and organizational improvements

  • What role does technology play in the delivery of tailored and personalized services and products?

  • What is next for the AI ecosystem in Indonesia in 2020?

  • Is it a strategy or technology that will protect us from digital disruption?

Adrian Putra Taslim - Tribe Lead of Digital Agency Platform - Prudential Life Assurance


Compliance and Risk Management in the Digital Banking era

  • Build client trust by offering transparent risk assessments and recommendations to improve creditworthiness

  • Leverage AI to explore alternate indicators of creditworthiness

  • reducing total cost and FI’s to reach a broader range of potential consumers

Basudev Banerjee - APAC Enterprise Director, FSI - Microsoft


Next Generation Customer Experience on Digital Channels

  • Synchronizing CX across multiple channels—online, mobile and physical branches

  • Creating services that cater to customer expectation for personalization, security and convenience

  • Building two-way conversation channels for customer trust

Manoj Purohit - Senior Director, Dynamics - Microsoft


Digital Transformation – Sustainable DX Initiatives: Now and the Future

  • With the explosive growth of Indonesia’s digitally active consumers, what are current DX strategies to ensure customer centricity

  • How robust and agile are FSI Organizations in transforming operations to readily respond to digital disruptions and keep ahead of business trends

  • Speeding through digital troughs – invest in developing next-generation mobile and multi-experiences

Marcelony Kumalasari - Country Manager, Indonesia - OutSystems


Peer to Peer Roundtable Discussion - Round 2 (Topics Under Round 1)


Morning Tea & Networking


Unlocking Indonesia's Digital Potential - An Insurance Perspective

  • Can the traditional financial products and distribution channels withstand Indonesia’s modern disruptive age?

  • The power of strategic fintech partnerships in grasping Indonesia’s natural growth opportunities

Samdarshi Sumit - President Director, CEO - PFI Mega Life


Peer to Peer Roundtable Discussion - Round 3 (Topics Under Round 1)


Networking Lunch


Customer Journey Mapping. Keeping the Customer at the Core of Strategy and Innovation

  • The growing role technology is playing in the personalization of services.

  • Balancing the allure of tech capabilities with the fundamentals of being a client centric Insurer.

  • How does employee centricity at all levels translate to more effective customer engagement?

Arief R Prasetyo - Head of Customer Satisfaction - Bukalapak


Peer to Peer Roundtable Discussion - Round 4 (Topics Under Round 1)


Afternoon Tea & Networking


Leveraging the world’s most valuable asset. Data continues to prove itself as the great enabler.

  • How to weave data analysis across all departments and disciplines?

  • Personalising the customer journey through a robust data analytics strategy

  • Building a useful analytics model with the collected data – What more can banks do?

Andreas Kurniawan - Chief of Analytics and Data Enterprise - Bank Danamon


The Rising Demand for Digital Talent as Indonesia Prepares for the 4th Industrial Revolution

  • Embracing creativity and innovation. How to both nurture and motivate employees.

  • Is the burgeoning start-up ecosystem a threat or a motivator for Indonesia’s FSI?

  • Turning challenge into opportunity, how to re-skill, stay innovative and prepare for disruption

Triyono Gani - Executive Director Digital Finance Innovation Group - OJK (Indonesia Financial Services Authority)


Chairperson Closing Remarks


Conference End

Which companies were represented at the event