Registration + Morning Networking

Chairperson Opening Remarks

The DX Journey so far. Enjoying early success from a clearly conceived transformation strategy.

• Identifying customers “intent” and translating it to personalized services

• Delivering innovation and relevant products at a rate expected by innovative brands outside of FSI

• Moving beyond technical restraints to position the bank as part of the customers lifestyle.

Indra Utoyo - Managing Director of IT & Operations - Bank Rakyat Indonesia

Microsoft Keynote Presentation

• The Evolving Virtual Bank Experience : Have you Protected the Trust?

Basudev Banerjee - APAC Enterprise Director, FSI - Microsoft

Peer to Peer Roundtable Discussion - Round 1 (Topics Below)

The growing value of Data for the future of Financial Institutions

• A unified approach to data management for effective regulatory compliance and successful business growth

• Understanding and classifying data in the organisation to enable fit-for-purpose controls and capability development

• How data is playing a more and more vital role in delivering personalised product

Yendra Tirta Perdana - Head of Data & Analytics, CDO - AXA

The most powerful indicator of revenue growth and profitability will be "Customer Intelligence"

• Will the processes of customer service incorporate robotic customer assistants or chatbot technology by 2020?

• How financial services comply with customer experience

• Centralizing data is crucial to customer experience and customer effort reduction

Adi Subagiono - Head of Customer Lifecycle Management - Bank Permata

Digital Transformation from within. Culture Transformation is the Competitive Edge

• Staying ahead of the digital curve with strategic investments in people, process and technology

• Thinking like a fintech to compete with the digital disruptors

• Designing a framework to enable business-wide digital transformation

Agus Supriyanto - Head of Information Technology Infrastructure & Operation - Bank BTPN

Using digital strategy to reshape, optimize and expand business models and organizational improvements

• What role does technology play in the delivery of tailored and personalized services and products?

• What is next for the AI ecosystem in Indonesia in 2020?

• Is it a strategy or technology that will protect us from digital disruption?

Adrian Putra Taslim - Tribe Lead of Digital Agency Platform - Prudential Life Assurance

Compliance and Risk Management in the Digital Banking era

• Build client trust by offering transparent risk assessments and recommendations to improve creditworthiness

• Leverage AI to explore alternate indicators of creditworthiness

• reducing total cost and FI’s to reach a broader range of potential consumers

Basudev Banerjee - APAC Enterprise Director, FSI - Microsoft

Next Generation Customer Experience on Digital Channels

• Synchronizing CX across multiple channels—online, mobile and physical branches

• Creating services that cater to customer expectation for personalization, security and convenience

• Building two-way conversation channels for customer trust

Manoj Purohit - Senior Director, Dynamics - Microsoft

Digital Transformation – Sustainable DX Initiatives: Now and the Future

• With the explosive growth of Indonesia’s digitally active consumers, what are current DX strategies to ensure customer centricity

• How robust and agile are FSI Organizations in transforming operations to readily respond to digital disruptions and keep ahead of business trends

• Speeding through digital troughs – invest in developing next-generation mobile and multi-experiences

Marcelony Kumalasari - Country Manager, Indonesia - OutSystems

Peer to Peer Roundtable Discussion - Round 2 (Topics Under Round 1)

Morning Tea & Networking

Unlocking Indonesia's Digital Potential - An Insurance Perspective

• Can the traditional financial products and distribution channels withstand Indonesia’s modern disruptive age?

• The power of strategic fintech partnerships in grasping Indonesia’s natural growth opportunities

Samdarshi Sumit - President Director, CEO - PFI Mega Life

Peer to Peer Roundtable Discussion - Round 3 (Topics Under Round 1)

Networking Lunch

Customer Journey Mapping. Keeping the Customer at the Core of Strategy and Innovation

• The growing role technology is playing in the personalization of services.

• Balancing the allure of tech capabilities with the fundamentals of being a client centric Insurer.

• How does employee centricity at all levels translate to more effective customer engagement?

Arief R Prasetyo - Head of Customer Satisfaction - Bukalapak

Peer to Peer Roundtable Discussion - Round 4 (Topics Under Round 1)

Afternoon Tea & Networking

Leveraging the world’s most valuable asset. Data continues to prove itself as the great enabler.

• How to weave data analysis across all departments and disciplines?

• Personalising the customer journey through a robust data analytics strategy

• Building a useful analytics model with the collected data – What more can banks do?

Andreas Kurniawan - Chief of Analytics and Data Enterprise - Bank Danamon

The Rising Demand for Digital Talent as Indonesia Prepares for the 4th Industrial Revolution

• Embracing creativity and innovation. How to both nurture and motivate employees.

• Is the burgeoning start-up ecosystem a threat or a motivator for Indonesia’s FSI?

• Turning challenge into opportunity, how to re-skill, stay innovative and prepare for disruption

Triyono Gani - Executive Director Digital Finance Innovation Group - OJK (Indonesia Financial Services Authority)

Chairperson Closing Remarks

Conference End