Event Agenda

Registration + Morning Networking

Chairperson Opening Remarks

Digital Transformation forecast for ASEAN BFSI

• Is it experimentation, innovation, or customer demand that is reshaping the regulatory framework of the region?

• Is Singapore leading by example and is there a collective regional strategy in place?

• Does regulation change indicate a rising tide that will lift all ships, or is the advantage purely with the most technologically advanced?

• What is the future of Financial Services for ASEAN?

Brian Thung, Managing Partner ASEAN, Financial Services, EY

Reshaping the Future of Work using AI Powered Automation

• Intelligent AI-Powered Automation can deliver meaningful results to the enterprise

• Learn how top banks and insurers are using Intelligent Automation as a lever to grow productivity and revenue without growing cost

• The tangible impact of AI on AML, Trade Finance, Account Opening, Claims and more

Ronen Lamdan, Managing Director Asia Pacific, WorkFusion

So, you want to be a Bank? A look at the Virtual Banking model through the eyes of TMRW

• Does the VB model bring a flexibility to help target new segments, and adapt to customer expectations?

• How should banks and insurers build collaborative relationships with disruptive new players?

• TMRW’s appreciation of nuance within each target market, and the design that adheres to it.

• Is there room for fun in the future of financial services?

Dennis Khoo, MD & Group Head TMRW, UOB

Digital Acceleration: Be the next Digital Success Story

• The impact technology trends are having on everything from intermediaries, sales, CX through to back-office operations

• Translating customer centricity into a competitive advantage

• It’s no longer big vs small, its fast vs slow.

Leonard Tan, Regional Sales Manager, Outsystems

Riva Uy, Senior Solutions Architect, Outsystems

Morning Tea & Networking

An incumbent in full stride. Enjoying the spoils of a clearly conceived DX strategy.

• Identifying customers “intent” and translating it to personalized services

• Delivering innovation and relevant products at a rate expected by innovative brands outside of FSI

• Moving beyond technical restraints to position the bank as part of the customers lifestyle.

Bidyut Dumra, Executive Director, Head of Innovation, DBS Bank

Innovate and Transform – Differentiating your business model to respond to the new status quo of becoming the Insurer of the future

• Differentiation through flexibility, speed to market and superior CX

• Powering the agents of the future with AI capabilities

• How the insurers of the future can go beyond providing insurance services

Kenneth Koh, Director of Insurance, Global Practice, SAS

In Conversation: Customer Journey Mapping. Keeping the customer at the core of strategy and innovation

• The growing role technology is playing in the personalization of services.

• Balancing the allure of tech capabilities with the fundamentals of being a client centric Insurer.

• How does customer centricity at all levels translate to more effective customer engagement?

Harish Agarwal, Head of CX and Segments, Prudential

Innovative to the core. The Digital Transformation journey so far

• Future proofing the business model against pending competition

• Leveraging info and date to deliver cutting edge technology enabled services

• An Inclusive vision of Digital Transformation for employees and staff alike

Himanshu Shrivastava, MD, Head of Digital, Citi

Data is the new Oil: Unleash the power of AI to ignite CX

• How applying AI can improve compliance, customer experiences, fraud detection and payment processing

• Redefining Customer experiences by personalizing communications and providing omnichannel access to information

• Optimize processes, control and compliance to better serve customers

Albert Tay, Director Financial Services Asia, OpenText

Networking Lunch

Anticipating the business models of the future working like a fintech

• Creating an engineering culture in banking, innersourcing / opensource software development, accelerating ideas to service

• Potential future business models in banking – what business models do we anticipate in the future

• Where does SC’s Virtual Banking ambitions fit into the regional strategy?

Sarabjit Anand, Regional CIO, SG, ASEAN & SEA, Standard Chartered

Leveraging the world’s most valuable asset. Data continues to prove itself as the great enabler.

• How to weave data analysis across all departments and disciplines?

• Personalising the customer journey through a robust data analytics strategy

• How has data’s role advanced in the pursuit of Financial Inclusion?

Brendon Clark, Regional Data Architect, AXA

Virtual Banks: The Challenges and Opportunities ahead

• Hong Kong’s “Smart Banking” ambitions what the region can learn from this

• How will the market perceive new Virtual Banks, and how do they see themselves?

• Solutions and approaches for VB’s to stake their claim

Eric Cheung, Director, Head of Solution Consulting, TransUnion

Afternoon Tea & Networking

Tech to the core : Get ready for the next wave of transformation

• The Ping An transformation journey

• Futureproofing with A,B,C,D, and E

• Is virtual banking just about branchless banks?

Tan Bin Ru, CEO, OneConnect Financial Technology, part of Ping An Insurance Group

Chairperson Closing Remarks

Conference End