3rd October 2019 - Sheraton Towers, Singapore
Future Finance ASEAN 2019
Future Finance ASEAN 2019, our 10th edition of the event, took place on the 3rd October 2019, where we gathered over 250 of the regions Banking and Insurance leaders.
With such topics as Reshaping the Future of Work using AI Powered Automation, How should banks and insurers build collaborative relationships with disruptive new players? and Customer Journey Mapping. Keeping the customer at the core of strategy and innovation.
Below you can see a snapshot of the event, the attendee breakdowns, our panel of great speakers and the companies who attended the event.
Breakdown of attendees
Registration + Morning Networking
Chairperson Opening Remarks
Digital Transformation forecast for ASEAN BFSI
Is it experimentation, innovation, or customer demand that is reshaping the regulatory framework of the region?
Is Singapore leading by example and is there a collective regional strategy in place?
Does regulation change indicate a rising tide that will lift all ships, or is the advantage purely with the most technologically advanced?
What is the future of Financial Services for ASEAN?
Brian Thung, Managing Partner ASEAN, Financial Services, EY
Reshaping the Future of Work using AI Powered Automation
Intelligent AI-Powered Automation can deliver meaningful results to the enterprise
Learn how top banks and insurers are using Intelligent Automation as a lever to grow productivity and revenue without growing cost
The tangible impact of AI on AML, Trade Finance, Account Opening, Claims and more
Ronen Lamdan, Managing Director Asia Pacific, WorkFusion
So, you want to be a Bank? A look at the Virtual Banking model through the eyes of TMRW
Does the VB model bring a flexibility to help target new segments, and adapt to customer expectations?
How should banks and insurers build collaborative relationships with disruptive new players?
TMRW’s appreciation of nuance within each target market, and the design that adheres to it.
Is there room for fun in the future of financial services?
Dennis Khoo, MD & Group Head TMRW, UOB
The impact technology trends are having on everything from intermediaries, sales, CX through to back-office operations
Translating customer centricity into a competitive advantage
It’s no longer big vs small, its fast vs slow.
Leonard Tan, Regional Sales Manager, Outsystems
Riva Uy, Senior Solutions Architect, Outsystems
Morning Tea & Networking
An incumbent in full stride. Enjoying the spoils of a clearly conceived DX strategy.
Identifying customers “intent” and translating it to personalized services
Delivering innovation and relevant products at a rate expected by innovative brands outside of FSI
Moving beyond technical restraints to position the bank as part of the customers lifestyle.
Bidyut Dumra, Executive Director, Head of Innovation, DBS Bank
Innovate and Transform – Differentiating your business model to respond to the new status quo of becoming the Insurer of the future
Differentiation through flexibility, speed to market and superior CX
Powering the agents of the future with AI capabilities
How the insurers of the future can go beyond providing insurance services
Kenneth Koh, Director of Insurance, Global Practice, SAS
In Conversation: Customer Journey Mapping. Keeping the customer at the core of strategy and innovation
The growing role technology is playing in the personalization of services.
Balancing the allure of tech capabilities with the fundamentals of being a client centric Insurer.
How does customer centricity at all levels translate to more effective customer engagement?
Harish Agarwal, Head of CX and Segments, Prudential
Innovative to the core. The Digital Transformation journey so far
Future proofing the business model against pending competition
Leveraging info and date to deliver cutting edge technology enabled services
An Inclusive vision of Digital Transformation for employees and staff alike
Himanshu Shrivastava, MD, Head of Digital, Citi
Data is the new Oil: Unleash the power of AI to ignite CX
How applying AI can improve compliance, customer experiences, fraud detection and payment processing
Redefining Customer experiences by personalizing communications and providing omnichannel access to information
Optimize processes, control and compliance to better serve customers
Albert Tay, Director Financial Services Asia, OpenText
Creating an engineering culture in banking, innersourcing / opensource software development, accelerating ideas to service
Potential future business models in banking – what business models do we anticipate in the future
Where does SC’s Virtual Banking ambitions fit into the regional strategy?
Sarabjit Anand, Regional CIO, SG, ASEAN & SEA, Standard Chartered
Leveraging the world’s most valuable asset. Data continues to prove itself as the great enabler.
How to weave data analysis across all departments and disciplines?
Personalising the customer journey through a robust data analytics strategy
How has data’s role advanced in the pursuit of Financial Inclusion?
Brendon Clark, Regional Data Architect, AXA
Hong Kong’s “Smart Banking” ambitions what the region can learn from this
How will the market perceive new Virtual Banks, and how do they see themselves?
Solutions and approaches for VB’s to stake their claim
Eric Cheung, Director, Head of Solution Consulting, TransUnion
Afternoon Tea & Networking
Tech to the core : Get ready for the next wave of transformation
The Ping An transformation journey
Futureproofing with A,B,C,D, and E
Is virtual banking just about branchless banks?
Tan Bin Ru, CEO, OneConnect Financial Technology, part of Ping An Insurance Group
Chairperson Closing Remarks
Which companies were represented at the event